Ewa Kołnier
Scrum Master, Raiffeisen Tech Poland
New Episode of Raiffeisen Tech Podcast #2 – About UX, Accessibility and Trust
In digital banking, technology alone isn’t enough. What matters just as much is how people actually use products and systems every day - whether they feel intuitive, accessible, and genuinely helpful. Today, UX is about much more than designing interfaces. It’s about creating experiences that build efficiency, trust, and better collaboration.
In the second episode of the new season of Raiffeisen Tech Podcast, Ewa Kołnier talks with our guest Tomasz Przewłocki about the role of UX at Raiffeisen Tech and how experience design supports the digital transformation of the entire RBI Group.
What does UX in banking really mean today? Why is accessibility becoming one of the key topics in digital product design? And how does a UX/UI Audit help teams spot issues before they start affecting users and business outcomes?
You’ll hear all this - and much more - in the latest episode!
In this episode, we cover topics like:
- What UX means in the context of Raiffeisen Tech and how it supports products across the entire RBI Group
- Why UX matters more than ever - not only in customer-facing apps, but also in internal systems
- The most common UX challenges in banking products
- What a UX/UI Audit actually is - and why it’s much more than just reviewing how an app looks
- What the audit process looks like, from usability and accessibility analysis to final recommendations
- Why accessibility is becoming one of the biggest priorities in digital service design
- How user feedback, support tickets, and data help improve products and experiences
- How even small UX improvements can lead to major business and operational impact
- Our “Hot or Not” section, where we bust some of the most common myths about UX and digital product design
- And finally, “Coffee with Tomasz” - a relaxed chat about passions, travel, snowboarding, and more.
You can listen to Raiffeisen Tech Podcast on your favorite platforms
Available in English:
Coffee with Tomasz
We’d also love to invite you to the bonus part of the new episode - a shorter, more relaxed coffee chat with Tomasz.
In this part, we take a little break from tech and business topics to get to know our guest a bit better. We talk about Tomasz’s first experiences with technology and UX, key moments in his career, and the journey that led him into the world of digital product design. We also dive into what everyday life as a UX Designer really looks like, what it’s like working in an international environment, and how to keep a healthy balance between work and personal life.
We talk about:
- The beginnings of Tomasz’s career and his first experiences with Raiffeisen Tech, technology, and the world of UX
- The key career moments and projects that had the biggest impact on his professional growth
- Passions outside of work - design, DIY projects, snowboarding, cycling, and ways to maintain a healthy work-life balance
- Experiences that shaped his approach to collaboration and digital product design
- Whether a designer can actually have a favorite design among all the projects they’ve created
- Accepting the fact that, in UX design, a project is never truly 100% “finished”
- How to recognize when a product is already good enough - and why sometimes “good enough” beats chasing perfection
- The favorite parts of being a UX Designer and what brings the most satisfaction in everyday work
Authors
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Klaudia Bednarczyk
Communications Expert, Raiffeisen Tech Poland
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Monika Nowak
Senior Business Controlling Specialist, Raiffeisen Tech Poland
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Mateusz Czerniakowski
Frontend Developer, Raiffeisen Tech Poland
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Mirko Ivanković
Senior Delivery Lead, Raiffeisen Tech Poland
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Sylwia Bartoli
Head of the Business Controlling Team, Raiffeisen Tech Poland
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Aleksandra Kuźmińska
Junior Business Controlling Specialist, Raiffeisen Tech Poland