Maintenance as a Service

End-to-end operational management for applications in the minimum-to-operate phase, freeing your teams to focus on innovation and business-critical development.

We fully own applications in maintenance mode, ensuring stability, compliance, and operational excellence. Dedicated teams provide L2/L3 support, incident management, DevOps, cloud operations, security patching, ITPF 3.0 compliance, and continuous optimization. Through technology-aligned clustering, we achieve 20–30% cost efficiency while retaining in-house expertise and RBI Group standards.

What we offer

Application Ownership

Full responsibility for stable, maintenance-mode applications.

L2/L3 Support

Dedicated teams ensure incident resolution and service continuity.

Security & Compliance

Continuous patching and RBI-aligned compliance.

DevOps & Cloud Operations

End-to-end support across cloud and infrastructure.

Cost Efficiency (20–30%)

Reduced costs vs. dedicated teams or external vendors.

Our Approach

Our delivery model is designed to ensure smooth transitions, clear ownership, and continuous operational improvement across all managed applications.

Application clustering model

Applications are grouped by technology stack, infrastructure architecture, and business criticality.
Dedicated service teams

Each application cluster is supported by a dedicated team including Service Manager, DevOps Engineers, Developers, and Tester/Analyst.
Structured transition process

The transition follows Discovery, Knowledge Transfer with shadow period, and Go-Live with warranty period.
Low-risk handover

Our approach minimizes operational risk and ensures service continuity during onboarding.
Full operational accountability

We manage incidents, execute change requests, maintain compliance, and ensure disaster recovery readiness.
Continuous improvement and automation

AI-enhanced insights and automation help optimize operations and drive ongoing improvements.

Key Benefits

Cost Efficiency

Shared team model delivers 20-30% savings vs. dedicated teams or external vendors.

In-House Expertise

Knowledge stays within RBI, no vendor lock-in, seamless integration with internal platforms (Mercury, ITPF 3.0, multi-cloud).

AI-Powered Operations

Intelligent monitoring, automated dependency updates, technical debt tracking, and proactive risk identification reduce manual effort and increase reliability.

Predictable SLA Delivery

Confirm availability levels, defined response times, monthly health reports, and transparent governance.

Why Raiffeisen Tech

Raiffeisen Tech combines deep RBI Group domain knowledge with hands-on delivery expertise, ensuring seamless collaboration, compliance, and long-term operational stability.

Deep RBI ecosystem knowledge

Our team combines extensive experience in banking, risk management, and IT with specialized knowledge of BCBS standards.
Multi-cloud expertise

We provide effective guidance throughout the compliance process based on years of successful projects.
Close collaboration with client teams

We coordinate with internal units and leverage RBI Group best practices to deliver consistent solutions.
Active governance participation

We understand your strategic goals and compliance challenges to provide customized, actionable solutions.
Secure and compliant MTO applications

From assessment to ongoing monitoring, we embed BCBS compliance into your operational framework for long-term success.
Reduced burden on strategic teams

We handle operational complexity so your strategic delivery teams can stay focused on key priorities.