Monika Stępień-Bąk
Business Delivery Manager/ Product Owner, Raiffeisen Tech Poland
Women Powering Raiffeisen Tech – Meet Monika
On the occasion of International Women’s Day, we invite you to explore our special series Women Powering Raiffeisen Tech – a collection of interviews with women who contribute to and shape technology in our organization every day. We will introduce five inspiring women with diverse experiences and career paths, all successfully building their careers in the world of IT. These are stories of courage, expertise, and determination – proving that technology has many faces.
What does the female power driving Raiffeisen Tech look like? How can you find your place in the technology landscape? What sets us apart and how do we collaborate in an international environment? We invite you to read the first interview in the Women Powering Raiffeisen Tech series and meet Monika Stępień-Bąk – Relationship Manager at Raiffeisen Tech Poland. The interview was conducted by Magdalena Jaros-Szmidt, Communication Expert.
My name is Monika Stepien-Bąk, and I currently hold the position of Relationship Manager for RCM at Raiffeisen Tech Poland. Besides, I am responsible for leading a talented team of business analysts and product owners, ensuring seamless collaboration and optimal results.
In addition to my core responsibilities, I serve as the Group Product Owner for our FX Conversion Tool, known as R- Flex, which is actively used by customers in Romania , Hungary, and Croatia. My role allows me to drive innovation and leverage efficiency across multiple markets within the RBI Group.
What past work experience has prepared you for the role of Relationship Manager?
Since the beginning of my business career in 2004, I have served as a Relationship Manager in various customer banking segments, working with each from the small corporate clients to financial institutions. This extensive experience gave me a deep understanding of client needs and the importance of building strong, lasting partnerships. Sever years ago I transitioned to the IT side of the business. Here, I have been able to leverage my background in relationship management to drive technological solutions that serve our customers better.
I tend to say that a good Relationship Manager is like a business angel – offering a helping hand to guide and support clients as they grow
What aspects of collaboration with teams in the RBI Group do you find most valuable?
What I value most about cooperation with the RBI Group is open-mindedness and willingness to share experience. Even though each country and each unit within the group differs, both in terms of business acumen and IT architecture maturity, everyone is motivated to find common ground to push further development. This collaborative spirit not only fosters professional growth, but also makes it possible for us to deliver innovative solutions for our clients across the region.
What technologies or trends in IT attract your attention and why?
Among the technologies and trends that catch my attention, data usage stands out as particularly fascinating. Leveraging data effectively is fundamental to creating real value, especially when combined with advancements in artificial intelligence. However, this potential can only be realized with robust data warehouses and powerful computational capabilities which enable meaningful insights and drive informed decision-making.
What passions or interests outside of work inspire you and are sources of your strength and satisfaction?
Being a mother to four kids truly allows me to see the world from unique perspectives and better understand how we function as individuals and as part of larger groups, such as employees in corporations. Observing real behavioral patterns and changes that occur throughout a human’s life gives me deeper insights into relationships and teamwork. I also draw strength and motivation from sports; turning to physical activity has always been a source of energy and focus for me. Currently, I am channeling this passion into preparation for a half marathon.
What would you like to achieve in the field of RM?
My ultimate wish is to truly understand my customers’ needs. I tend to say that a good Relationship Manager is like a business angel – offering a helping hand to guide and support clients as they grow. My goal is to help my customers thrive by providing solutions that foster their business development and enable them to succeed in a dynamic environment.
Women Powering Raiffeisen Tech
More inspiring stories from the Women Powering Raiffeisen Tech series are waiting for you on the Tech Blog.