Business Process Optimization

A key step before enabling AI solutions

Business Process Optimization (BPO) aligns technology with efficient workflows to maximize business impact.

By streamlining operations and continuously improving processes, BPO enhances data quality, reduces costs, and accelerates results. It creates a clear, structured foundation that makes automation and AI implementation more effective. With optimized processes, organizations can ensure that IT solutions deliver measurable value and support long-term innovation.

What we offer

End-to-End Process Mapping

Visualizing workflows across departments to uncover inefficiencies. We map the flow of tasks, information, and decisions to identify bottlenecks and redundant steps.

Lean Six Sigma Expertise

Applying proven methodologies for measurable improvements. Techniques like VSM, SIPOC, and DMAIC help us streamline processes and enhance performance.

Operational Efficiency

Simplifying complex processes to boost productivity. Our approach reduces delays, eliminates waste, and sets the foundation for successful digital initiatives.

Sustainable Improvements

Implementing solutions that last. We focus on changes that create long-term value and continuously improve your business processes.

Business Process Optimization at Raiffeisen Tech is about turning complex, fragmented workflows into clear, efficient processes that drive real business value. By combining Lean Six Sigma expertise with hands-on implementation, we help organizations reduce waste, clarify responsibilities, and accelerate operational performance. Optimized processes not only improve efficiency but also lay a solid foundation for successful automation and AI initiatives. Our goal is to ensure that technology investments deliver measurable impact and tangible results for the business.

Monika Stępień-Bąk, BUSINESS DELIVERY MANAGER

How we work

Discovery & Alignment

Define business objectives, stakeholders, and success criteria.
Process Mapping & Data Collection

Visualize the ‘as-is’ process and capture quantitative performance metrics.
Root Cause Analysis

Use Lean Six Sigma tools such as cause-and-effect diagrams and Pareto analysis to identify inefficiencies.
Future-State Design

Engineer optimized ‘to-be’ workflows that remove waste and improve performance.
Validation & Implementation

Pilot redesigned processes, gather feedback, and refine as needed.
Continuous Improvement

Establish KPIs and monitoring dashboards to track performance and sustain gains.

Key Benefits of Business Process Optimization

Operational Efficiency

reducing waste, duplication, and non-value-added activities, cutting costs while improving throughput.

Process Transparency

clear documentation and ownership enable better governance and compliance.

Business-IT Alignment

optimized workflows translate into more effective IT implementations and automation projects.

Flexibility and Scalability

streamlined processes are easier to adapt to new products, regulations, or technologies.

External Perspective

independent analysis reveals inefficiencies internal teams may overlook, adding objectivity and innovation.

Continuous Improvement Culture

teams learn to apply Lean principles, promoting an approach based on continuous improvement.

Why Raiffeisen Tech

Raiffeisen Tech combines Lean Six Sigma expertise and hands-on experience across business, operations, and IT to deliver process improvements that create measurable impact.

Lean Six Sigma Expertise

All our professionals are trained to apply proven methodologies for process excellence.
End-to-End Optimization

From assessment to implementation and performance tracking, we cover the entire improvement lifecycle.
Cross-Functional Perspective

We bridge business operations and IT delivery, ensuring that process changes enable smarter digitalization.
Quantifiable Results

Every engagement includes before-and-after metrics to validate the achieved benefits.

Our success stories

At Raiffeisen Tech, we turn complex business challenges into measurable results. By combining Lean Six Sigma expertise with practical process redesign and digital enablement, we help organizations streamline operations, reduce inefficiencies, and boost customer satisfaction.

Transforming the Securities Account Opening Process

Raiffeisen Tech conducted a full end-to-end review of RBI’s multi-department account opening workflow, identifying bottlenecks and redundant approvals. The redesigned process reduced cycle time by approximately 80%, greatly improving customer satisfaction and operational efficiency.

Product Acceptance Process (PAP)

During the audit and regulatory review, several gaps were identified in both the data and the process. The time to market was found to be excessively long, sometimes taking up to a year. Additionally, the process was inefficient and lacked transparency across multiple areas and entities. This led to high CIB FTE consumption across the market and corporate areas within RBI HO. As a result, the process was streamlined and enhanced through the implementation of a digital tool based on Archer.